Job Description

Geek Squad Agent (Retail Store) at Best Buy Careers summary:

As a Geek Squad Agent, you'll serve as the primary point of contact for customers seeking technology assistance and solutions. You'll engage with customers, diagnose issues, and collaborate with fellow agents to provide timely and effective support for various tech devices. This role requires a passion for technology, strong communication skills, and a commitment to delivering exceptional customer service.

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What you’ll do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents

Basic qualifications

• 3 months of experience in working in retail or customer service
• Passion for technology and desire to solve problems
• Must be able to adapt and learn new skills in a fast-paced industry
• Ability to work a flexible schedule, including holidays, nights and weekends

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Arden, NC-28704

Keywords:

technology support, customer service, Geek Squad, device repair, retail service, technical assistance, Best Buy, service queues, problem solving, positive environment

Job Tags

Holiday work, Flexible hours, Night shift,

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