Job Description
The Role
Do you enjoy providing excellent customer service through kindness and creative problem solving? NCW Libraries is looking for a supportive and compassionate individual for the position of library assistant. This position operates in a substitute capacity and the responsibilities may vary depending on the need and location. Gain a unique insight into public library services by providing direct assistance to patrons, staffing the circulation desk, checking out library materials, and more.
Application Materials
Applicants are required to submit a cover letter and resume PDF. Your cover letter must summarize your education and experience as it relates to the position. Incomplete materials will not be considered.
Wage & Benefits
Position Type: Non-regular, Temporary (part-time hours)
Hours: On-Call, flexible to work evening and weekends
Wage: Grade C, Step 1: $17.09 per hour
Bargaining Unit: Not represented
Benefits: Paid sick leave accruals
Position Summary
Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.
Essential Duties & Responsibilities
- Provides prompt, courteous support to internal and external customers.
- Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
- Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
- Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
- Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
- Models professionalism for colleagues and promotes a positive organizational culture by word and example.
- Organizes, arranges, and shelves materials as needed.
- Assists in library opening and closing procedures.
- Manages difficult patron situations in a calm, professional manner.
- Promotes teamwork, collaboration, and inclusion.
- Stays abreast of library policy and procedure.
- Possesses knowledge and the ability to promote
- library advocacy and intellectual freedom.
- Resolves patron complaints or challenges.
- Issues library cards.
- Prioritizes the learning of new technologies.
- Performs other duties as assigned.
Required Qualifications:
Education & Experience
High School Diploma or GED
Customer Service Experience
Knowledge , Skills and Abilities
- General knowledge of office procedures, equipment and record keeping.
- General knowledge of library policies and procedures.
- General knowledge of and interest in books and reader interest levels.
- General knowledge of library circulation functions.
- Strong written and oral communication skills.
- Strong comfort level with basic computer and technological skills.
- Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
- Ability to exercise initiative and independent judgement and to work independently or as part of a team.
- Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
- Ability to effectively communicate with staff and patrons.
Work Environment & Physical Demands
- Normally seated, standing or walking at will.
- Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
- Keyboarding and working at a computer monitor for extended periods required.
- Phone usage, reading, speaking, and listening.
- Interaction with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
- The noise level in the work environment is usually moderate.
Special Requirements
- Fluency in English and Spanish preferred.
- Must pass and maintain a criminal background check.
- Must pass all four NorthStar Digital Literacy evaluations prior to starting back to work.
- Flexible to work evenings and weekends.
- Must sign up for direct deposit.
EEO
NCW Libraries values diversity at all levels of the organization and is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. NCW Libraries
Job Tags
Hourly pay, Temporary work, Part time, Flexible hours, Afternoon shift,