Job Description

Miracle-Ear is seeking an experienced  Licensed Hearing Aid Specialist or Audiologist  who is passionate about helping others. Making a difference in people's lives is why you chose this career.

Our Hearing Care Professionals are sales consultants, program marketers, outreach coordinators, and product specialists all in one. With your prior knowledge of identifying hearing loss and offering effective solutions, you’ll integrate seamlessly, ready to hit the ground running.

Responsibilities:

• Provide both on and off-site hearing aid counseling, consultation, and customer care.
• Attend to both scheduled and walk-in customers.
• Educate the customer about the long-term effects of hearing loss.
• Administer a series of audiological tests and review the results with the customer.
• Make the best product recommendation based on individual needs.
• Walk the customer through a demonstration, testing the model they select.
• Fit the customer for their new hearing aids.

• Deliver consistent after-care to assure the customer is satisfied and comfortable using their new devices.

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Requirements

• Licensed Hearing Instrument Dispenser
• Knowledge of a wide range of hearing instruments for adult hearing loss
• A great hearing care professional can establish trust quickly and individualize and customize all aspects of every patient’s case
• Confidence, attentiveness, empathy, and thorough critical thinking skills will be used as you analyze the patients’ needs 
• Proficient in CRM, Microsoft Office, and POS (Point of Sale) Systems 
• Excellent interpersonal customer service 
• Solution-based problem solver with the ability to make quality decisions

Benefits

• Base + commission or straight commission (calculated based on sales) 

• Work-life balance & normal business hours- 8:30am- 5:00pm
• Continuous training & support
• Brand recognition – we’re at the top of our industry!
• Health Insurance: Medical, Dental, Vision
• Paid Time Off, Paid Holidays Off, 401K

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